Customer Support Specialist

1 week ago

Bengaluru, Karnataka, India beBeeFraud Full time ₹ 8,00,000 - ₹ 25,00,000
Customer Support Expert Opportunity

We are seeking a highly skilled and proactive Customer Support Specialist to join our team. As a key member of our support experience, you will be responsible for helping users through social media channels and customer support chat.

As a customer-centric professional, you will be the voice of the user, working closely with cross-functional teams to improve our product and overall user experience.

This role requires strong multitasking skills, the ability to navigate multiple platforms efficiently, and a passion for solving problems in real-time.

You will also contribute to fraud prevention efforts, monitoring transactions, supporting dispute resolution, and assisting in initiatives that ensure a safe and seamless experience for our users.

  • Respond to users via social media and live chat with empathy, clarity, and speed.
  • Troubleshoot issues across multiple platforms simultaneously.
  • Monitor transactions to detect suspicious or unusual activity.
  • Assist in resolving chargebacks and disputes.
  • Collaborate with internal teams on fraud prevention strategies.
  • Debugging.
  • Assist our product team in identifying and resolving bugs through submitting bug tickets.

We value diverse experiences and encourage applicants with alternative backgrounds to apply.

This is an excellent opportunity to gain hands-on experience across different areas, helping you discover and develop your strengths.

Requirements
  • 0-2 years of experience, ideally in customer service or support roles.
  • English fluency is mandatory.
  • Proactive, curious, and eager to learn across different topics.
  • Comfortable working with people from diverse backgrounds and cultures.
  • Strong cross-team communication and collaboration skills.
  • Organized and detail-oriented.
  • Able to handle and resolve conflict with tact and empathy.
  • Good technical and problem-solving abilities, with a focus on fast resolution.

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