Event Operations Manager
4 days ago
**Job Title:** Senior Client Servicing Executive - Corporate Events
**About Us:*
- Livewire Experience is a dynamic and fast-paced event management agency with 20 years of experience in delivering exceptional experiences for clients.
- We pride ourselves on our commitment to excellence and our ability to deliver innovative solutions that meet client needs.
**Job Purpose:*
The Senior Client Servicing Executive will act as the key liaison between Livewire and its clients, ensuring seamless communication, effective project execution, and long-term relationship management.
**Key Responsibilities:**
- Serve as the primary point of contact between Livewire and clients, ensuring clear communication and alignment with client expectations.
- Interpret client requirements and translate them into comprehensive proposals and cost estimates.
- Develop creative event concepts and presentations, ensuring they align with client needs and industry trends.
- Work closely with internal design and operations teams to ensure smooth execution of events.
- Manage timelines, budgets, and deliverables, ensuring that all event elements meet quality benchmarks.
- Provide regular updates to clients on event progress and address any concerns proactively.
- Foster and maintain strong relationships with existing clients, ensuring repeat business and brand loyalty.
- Ensure timely follow-ups on client payments and post-event feedback to maintain high client satisfaction.
- Oversee event show flow management, ensuring smooth on-ground execution.
- Stay updated on industry trends and innovative event solutions to enhance client offerings.
- Travel for site visits, recces, and client meetings as required.
**Essential Skills:**
- Strong communication skills (verbal & written) with the ability to present ideas convincingly.
- Passion for events and a commitment to delivering exceptional client experiences.
- Excellent time management and multitasking abilities in a fast-paced environment.
- Strong negotiation skills to manage client expectations and budgets effectively.
- A proactive and solution-oriented approach with a keen eye for detail.
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