Senior Program Manager, Fulfillment Center Operations

2 days ago

Bengaluru, Karnataka, India beBeeProgram Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Description

We are seeking a senior leader to join our team responsible for managing programs for Fulfillment Centers in a fast-paced, dynamic work environment. The successful candidate will lead a group of site managers focused on supporting Fulfillment Centers (FCs) improvements made on behalf of customers, to drive standardization efforts and act as liaisons with other departments.

About the Role

The ACES Leader's mission is to help FCs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination.

Key Responsibilities

  • Develop and implement processes to improve customer experience
  • Lead cross-functional projects to drive standardization efforts
  • Collaborate with development teams and other business groups to achieve common goals
  • Present projects to senior leadership on a regular basis
  • Compile, manage and report on weekly project metrics
  • Build relationships and identify with stakeholders across the organization
  • Partner to build and execute on new initiatives and roadmaps each year

Requirements

The successful candidate will have:

  • 4+ years in project/program management/Inventory Control/Quality Assurance, or Lean 6-Sigma
  • Bachelor's degree in either a technology or business discipline from a reputed institute
  • History of successfully managing multiple projects - work prioritization, planning and task delegation
  • Ability to think both strategically and tactically
  • Proven track record of taking ownership and driving results on technical projects
  • Exceptional interpersonal and communication skills
  • Experience managing people
  • Self-directed travel as necessary, up to 50%

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

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