
Insurance Application Operations Manager
2 weeks ago
We are seeking a Technical Operations Manager for Insurance Applications responsible for overseeing the day-to-day operations and technical support of critical insurance applications. This role ensures smooth functionality by troubleshooting issues, managing user access, collaborating with development teams, and implementing updates while maintaining a deep understanding of insurance business processes and compliance requirements.
The successful candidate will act as the primary point of contact for application-related issues within the insurance domain, providing leadership and guidance to the team. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a deep understanding of insurance business processes and regulatory compliance requirements.
Key Responsibilities:- Prioritize, diagnose, and resolve complex technical problems related to insurance applications, including analyzing error logs and collaborating with development teams.
- Actively monitor application performance, identify potential issues through system alerts, and implement preventative measures to maintain system stability and uptime.
- Provide technical support to end users through training, troubleshooting guidance, and addressing application-related queries.
- Lead the implementation of application updates, patches, and new features, ensuring thorough testing and minimal disruption to users.
- Maintain comprehensive technical documentation, including user guides, troubleshooting procedures, and knowledge base articles.
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