Assistant Manager

2 weeks ago


Thāne, Maharashtra, India Tata AIA Life Insurance Full time
Job Description

A. Position Overview

Position Title

Asst Manager Operations

Department

Customer Service

Level/ Band

NA

B. Role Summary

- All KPIs should be measured across
- Monthly/Weekly Dashboards

C. Organizational Relationships

Reports to

- Manager Operations

Supervises

- NA

D. Job Dimensions

Geographic Area Covered

- Not Specified

Stakeholders Internal

- Contact Center Business Partner
- All Business teams for BAU follow up

External

- NA

E. Key Result Areas (In Bullet points)

- Timely Delivery of MIS and Dashboard to ensure seamless Contact Center Delivery
- Data analytics for relevant update across Email Desk, Inbound and Webchat
- Communication Management through Business processing unit
- Follow up at functional level to ensure customer communication is closed with in TAT

F. Competencies

- Basis information on Insurance
- Decision making
- Solution oriented
- Technology
- Digital Analytics

G. Skills Required

Technical

- Not specified

Behavioral

- Interpersonal skills
- Communication skills
- Creative thinking skills
- Supervising/Leadership skills
- Teamwork Skills
- Influencing skills
- Relationship Building skills
- Decision making skills

H. Incumbent Characteristics

Essential

- Graduation with Insurance subject knowledge BIU

Desired

- Not Specified

Experience

- 5 Years in Insurance, BIU, Operations Management for BFSI
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