
Assistant Manager
2 weeks ago
A. Position Overview
Position Title
Asst Manager Operations
Department
Customer Service
Level/ Band
NA
B. Role Summary
- All KPIs should be measured across
- Monthly/Weekly Dashboards
C. Organizational Relationships
Reports to
- Manager Operations
Supervises
- NA
D. Job Dimensions
Geographic Area Covered
- Not Specified
Stakeholders Internal
- Contact Center Business Partner
- All Business teams for BAU follow up
External
- NA
E. Key Result Areas (In Bullet points)
- Timely Delivery of MIS and Dashboard to ensure seamless Contact Center Delivery
- Data analytics for relevant update across Email Desk, Inbound and Webchat
- Communication Management through Business processing unit
- Follow up at functional level to ensure customer communication is closed with in TAT
F. Competencies
- Basis information on Insurance
- Decision making
- Solution oriented
- Technology
- Digital Analytics
G. Skills Required
Technical
- Not specified
Behavioral
- Interpersonal skills
- Communication skills
- Creative thinking skills
- Supervising/Leadership skills
- Teamwork Skills
- Influencing skills
- Relationship Building skills
- Decision making skills
H. Incumbent Characteristics
Essential
- Graduation with Insurance subject knowledge BIU
Desired
- Not Specified
Experience
- 5 Years in Insurance, BIU, Operations Management for BFSI
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