Deployment Officer Role

3 days ago

India beBeeCustomer Full time US$ 1,04,000 - US$ 1,30,878

Role Overview

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Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry.

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We are seeking Customer Solutions Engineers/Deployment Officers to join our team.

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As a key member of our team, you will be responsible for leading onboarding and deployment activities at customer sites, including hardware setup (POS terminals, printers, KDS, etc.).

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You will also conduct training sessions for restaurant staff—cashiers, managers, and F&B managers.

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Additionally, you will provide remote and on-site support, ensuring high availability for your portfolio of customers.

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Furthermore, you will communicate with users in clear, friendly, and professional language (verbal and written).

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Key Responsibilities:

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  • ">
  • Develop a deep understanding of Sapaad's software products and services.">
  • Act as the primary point of contact for customers in your city, building trust-based relationships.">
  • Understand each client's business requirements and configure their Sapaad account accordingly.">
  • Lead deployments, onboarding, and customer training.">
  • Engage directly with customers to drive satisfaction and success.">
  • Collaborate with a fast-paced, innovative team of developers, designers, and product experts.">
  • Grow your career in a dynamic, product-focused environment.">
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Required Skills and Qualifications:

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0–2 years of experience in software deployment, technical support, or account management in F&B, POS, or SaaS domains.

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Strong knowledge of hardware setup and troubleshooting (POS systems, printers, networks).

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Excellent communication skills in English and at least one regional Indian language (Hindi, Tamil, Telugu, Kannada, Bengali, etc.).

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Ability to train and educate end users across different roles.

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Strong problem-solving skills, independent thinking, and ability to work under pressure.

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Highly available and willing to travel locally within the assigned metro city for client visits.

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Passion for technology, customer success, and delivering great user experiences.

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Benefits:

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Work on a global SaaS product trusted by thousands of restaurants.

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Lead deployments, onboarding, and customer training.

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Engage directly with customers to drive satisfaction and success.

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Collaborate with a fast-paced, innovative team of developers, designers, and product experts.

">

Grow your career in a dynamic, product-focused environment.

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What We Offer:

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A fast-paced, innovative work environment.

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Opportunities for growth and development.

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A collaborative and supportive team.

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A competitive salary and benefits package.

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Professional development opportunities.

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Recognition and rewards for outstanding performance.

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A chance to make a meaningful impact in the food and beverage industry.

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