
Senior Business Operations Lead
2 weeks ago
We are seeking a highly skilled Operations Manager to join our team. The ideal candidate will have a strong background in business operations and management, with experience leading large groups of people.
- Job Responsibilities:
- Oversee day-to-day operations of the contact center, ensuring seamless customer service delivery.
- Develop and implement strategies to improve operational efficiency and reduce costs.
- Lead a team of managers and supervisors, providing guidance and support to ensure successful team performance.
- Key Qualifications:
- Bachelor's degree in Business Administration or related field.
- Minimum 10 years of experience in contact center operations, with at least 1 year as a manager.
- Strong leadership skills, with ability to manage and motivate large teams.
- Excellent communication and interpersonal skills, with ability to build strong relationships with clients and team members.
- Preferred Qualifications:
- Experience working in a fast-paced contact center environment.
- Knowledge of industry-leading technologies and systems.
- Familiarity with US shift timings and international voice experience.
About the Role:
This is an exciting opportunity for a seasoned operations professional to take on a challenging role and make a real impact on our organization.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and innovative team.
- Professional development and growth opportunities.
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