Senior Business Operations Lead

2 weeks ago


Morādābād, Uttar Pradesh, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 20,00,000
Operations Manager Job Description

We are seeking a highly skilled Operations Manager to join our team. The ideal candidate will have a strong background in business operations and management, with experience leading large groups of people.

  • Job Responsibilities:
  • Oversee day-to-day operations of the contact center, ensuring seamless customer service delivery.
  • Develop and implement strategies to improve operational efficiency and reduce costs.
  • Lead a team of managers and supervisors, providing guidance and support to ensure successful team performance.
  • Key Qualifications:
  • Bachelor's degree in Business Administration or related field.
  • Minimum 10 years of experience in contact center operations, with at least 1 year as a manager.
  • Strong leadership skills, with ability to manage and motivate large teams.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with clients and team members.
  • Preferred Qualifications:
  • Experience working in a fast-paced contact center environment.
  • Knowledge of industry-leading technologies and systems.
  • Familiarity with US shift timings and international voice experience.

About the Role:

This is an exciting opportunity for a seasoned operations professional to take on a challenging role and make a real impact on our organization.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and innovative team.
  • Professional development and growth opportunities.


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