Partner Operations Director

We are seeking a highly skilled and experienced professional to lead our India Partner Operations team. As the Head of India Partner Operations, you will be responsible for developing a culture of customer obsession, high performance, and high-quality partner input, leading to consistent delivery of results against organizational objectives.

The Partner Operations Management (POM) team is responsible for driving a world-class partner experience through enabling partners to deliver assets of all varieties on-time, in full, and at the PV quality bar. You will lead a team of POM who manage the content delivery performance of our third-party studios, content distributors, and fulfillment vendors (collectively "partners"). You will drive long-term, strategic relationships with our partners across the globe.

In this role, you will be accountable for timely and cost-effective delivery of source materials from our partners in the India marketplace. You will identify and drive delivery improvements through the use of reporting, data analysis, positive relationship building, and innovative workflow enhancements. The ability to develop, own, and report on key performance metrics is critical.

This role will work with executive-level leadership within the streaming community as well as cross-functional projects with internal and external stakeholders. Internal teams include content acquisition, vendor management, marketing, engineering, content processing, legal, finance, and accounting teams. External teams vary based on partner and may include marketing, rights management, IT, engineering, localization, compliance, and digital operations teams.

• Manage Partner Operations for all India Prime Video business lines including SVOD (Prime Subscription), Third Party Channels, Rental/Purchase VOD (Video-on-Demand), Prime Video Direct, and MX Player AVOD (Ads Video on Demand)
• Develop a dynamic team with individual and team performance expectations and goals
• Consult and advise internal stakeholders on partner capabilities and system requirements to ensure delivered assets will achieve optimum value
• Advocate on behalf of partners and internal business stakeholders to ensure PV systems provide a best-in-class user experience making PV the preferred global service for content providers
• Evaluate and streamline existing processes, policies, workflows, and tools to scale the business. Drive long-term solutions through next-gen automation and AI innovations to complex workflows

Our mission is to make Prime Video the streaming provider of choice for customers and content providers. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.

Requirements:

• Minimum 10 years of working experience ideally in Account Management, Vendor Management, or Business Development role in a technical, e-commerce, or media-related environment
• Proven track record of managing teams as well as hiring and developing talent
• Ability to deal with ambiguity and respond flexibly to changes in a fast-paced, international environment
• Excellent written and verbal communication skills, strong numerical and analytical aptitude, proven negotiating skills
• Demonstrated ability to credibly coordinate between technical teams and business stakeholders as well as have an understanding of the systems and processes that will be utilized in achieving program objectives
• Excellent interpersonal skills ability to form relationships and work successfully with business and technical teams across the organization
• Proven track record of delivering initiatives from conception through completion
• Experience and understanding of the entertainment industry digital media and/or digital video supply chain
• Ability to understand customers/content providers and their behavior in order to drive new feature development
• Ability to deliver on ambiguous projects with incomplete or imperfect data
• A passion for digital media and entertainment