Facilities Director

6 days ago

Hyderabad, Telangana, India Workafella Full time
Job Title: General Manager Facilities

Workafella is seeking a highly skilled and experienced General Manager Facilities to lead our operations in a specific city. As a key member of our team, you will be responsible for driving revenue and profitability, ensuring client satisfaction, and establishing our presence as a leading provider of coworking spaces in the city.

Key Responsibilities:Operations and Facility Management:
  • Oversee the day-to-day operations, ensuring smooth functioning, exceptional service delivery, and adherence to company standards.
  • Manage a team of operations staff, including community managers, CSR, maintenance engineers, and housekeeping staff, providing guidance, training, and performance feedback.
  • Coordinate with the central operations team to implement standardized processes and policies across all locations.
  • Monitor and maintain the overall cleanliness, functionality, and aesthetics of the centers in the city.
Financial Management:
  • Directly responsible for the income and expenditure for the center.
  • Develop and manage the city budget, including revenue forecasting, expense control, and cost optimization.
Client Relationship Management:
  • Directly responsible for client retention and satisfaction.
  • Build and nurture relationships with existing clients, understanding their needs, and providing exceptional customer service.
  • Conduct regular client meetings, address concerns, and ensure high levels of client satisfaction.
Security Management:
  • Ensure the safety and security of the facility by developing and implementing security policies and procedures.
  • Oversee the security team, including training, scheduling, and performance evaluations.
  • Conduct regular security audits and drills to maintain a high level of preparedness.
Housekeeping Management:
  • Oversee the housekeeping team to ensure cleanliness and hygiene standards are consistently met.
  • Implement and monitor cleaning schedules and procedures to maintain a clean and welcoming environment.
  • Address and resolve any housekeeping-related issues promptly and effectively.
Engineering Management:
  • Supervise the engineering team responsible for the maintenance and repair of building systems, including HVAC, electrical, and plumbing.
  • Develop and implement preventive maintenance programs to ensure the reliability and longevity of facility systems.
  • Manage engineering projects, including upgrades and renovations.
Pantry Service Management:
  • Oversee pantry services to ensure a high standard of service and cleanliness.
  • Manage inventory and supplies, ensuring timely replenishment and adherence to health and safety regulations.
  • Address and resolve any pantry-related issues promptly and effectively.
Compliance and Safety:
  • Ensure compliance with all local, state, and national health and safety standards.
  • Conduct regular safety inspections and training sessions to maintain a safe working environment.

Qualifications:

  • Post-graduation in Business Administration, Management, or a related field.
  • 10+ years of experience in a management or leadership role, preferably in the facility, real estate, retail, or hotel industry.
  • Excellent interpersonal and communication skills, with the ability to build and maintain relationships with clients, partners, and team members.
  • Solid understanding of facility management, operations, and customer service principles.
  • Financial acumen and experience managing budgets and financial performance.

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