Analytics Leader

3 days ago


Mumbai, Maharashtra, India beBeeDirector Full time ₹ 4,00,00,000 - ₹ 5,00,00,000
Job Title Metrics and Analytics Director

Job Summary

The role of Metrics and Analytics Director involves leveraging data analysis expertise to inform business decisions and drive strategic growth. As a key member of the metrics team, you will be responsible for developing and implementing advanced analytics solutions to support operational excellence and enhance customer satisfaction.

Key Responsibilities
  • Create robust capacity planning methods for back-office and project-based teams in O&T.
  • Develop and implement forecasting models to predict future demand and optimize resource allocation.
  • Analyze historical data to identify trends and areas for improvement.
  • Collaborate with cross-functional teams to harmonize best practices and drive process improvements.

Requirements
  • Bachelor's degree in Business Administration, Math, Engineering, or Economics from an accredited university or equivalent experience.
  • 20+ years of experience in ITES, including 10+ years in business intelligence, predictive modeling, forecasting, and planning.
  • Proven expertise in BackOffice Planning and Contact Centre operations.
  • Strong analytical and problem-solving skills.

What We Offer
  • A dynamic work environment that fosters collaboration and innovation.
  • A comprehensive benefits package, including professional development opportunities.
  • The chance to work on high-profile projects and make a tangible impact.

Why Choose Us
We are a leading provider of analytics solutions, committed to delivering exceptional results through cutting-edge technology and innovative thinking. Our team is passionate about driving business success and making a positive difference in the world. Join us and discover the power of data-driven decision-making.

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