
Analytics Leader
3 days ago
Job Summary
The role of Metrics and Analytics Director involves leveraging data analysis expertise to inform business decisions and drive strategic growth. As a key member of the metrics team, you will be responsible for developing and implementing advanced analytics solutions to support operational excellence and enhance customer satisfaction.
Key Responsibilities
- Create robust capacity planning methods for back-office and project-based teams in O&T.
- Develop and implement forecasting models to predict future demand and optimize resource allocation.
- Analyze historical data to identify trends and areas for improvement.
- Collaborate with cross-functional teams to harmonize best practices and drive process improvements.
Requirements
- Bachelor's degree in Business Administration, Math, Engineering, or Economics from an accredited university or equivalent experience.
- 20+ years of experience in ITES, including 10+ years in business intelligence, predictive modeling, forecasting, and planning.
- Proven expertise in BackOffice Planning and Contact Centre operations.
- Strong analytical and problem-solving skills.
What We Offer
- A dynamic work environment that fosters collaboration and innovation.
- A comprehensive benefits package, including professional development opportunities.
- The chance to work on high-profile projects and make a tangible impact.
Why Choose Us
We are a leading provider of analytics solutions, committed to delivering exceptional results through cutting-edge technology and innovative thinking. Our team is passionate about driving business success and making a positive difference in the world. Join us and discover the power of data-driven decision-making.
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