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Front of the House Manager

3 weeks ago

Gandhinagar, Gujarat, India beBeeGuestExperience Full time ₹ 12,00,000 - ₹ 19,99,999

Maximize Guest Satisfaction through Strategic Engagement

  • Forge Effective Guest Experience Strategies:
    • Dive into collaboration with departments to craft seamless guest experiences.
    • Design bespoke programs tailored to diverse guest segments.
    • Promote cross-functional synergy for heightened guest satisfaction.
  • Lead as the Front of the House:
    • Act as a single point of contact for guest grievances and feedback.
    • Maintain regular engagement with guests to grasp their needs.
  • Enhance Operational Efficiency:
    • Direct the Guest Experience Department according to established concepts.
    • Drive initiatives for room revenue growth, including up-selling and cross-selling.
  • Nurture a Culture of Excellence:
    • Promote high Net Promoter Scores and excellent Trip Advisor rankings.
    • Ensure incident reports are logged, investigated, and communicated to stakeholders.
  • Stay Informed and Trained:
    • Be knowledgeable about local properties, brand offerings, activities, and promotions.
    • Participate in leadership development and training programs.

Qualifications: Hotel Management

Required Skills: Guest Relations

Preferred Skills: Prior Hotels Experience