Lead Management Specialist
6 days ago
Piazza Consulting Group is seeking a skilled Lead Management Specialist to oversee the lead management process and ensure seamless coordination between Inside Sales Agents, real estate agents, and clients.
The ideal candidate will have strong process management and communication skills, with experience in managing client tickets or escalations in a structured environment.
We offer a competitive salary of $65,000 - $80,000 per annum, depending on experience, plus benefits including health insurance, paid time off, and opportunities for professional growth.
Key Responsibilities:
- Oversight and monitoring of all leads after appointments are scheduled by Inside Sales Agents
- Timely follow-ups by agents and confirmation that appointments are honored
- Liaison between agents and clients, ensuring clear communication and updates
- Reminders and follow-up schedules to agents for better lead management
- Addressing and resolving client concerns related to appointments and real estate inquiries
Requirements:
- Minimum 4 years of experience in a process-driven customer service or lead management role
- Experience in the real estate industry or similar client-facing roles preferred
- Process-oriented thinking, problem-solving, and conflict resolution skills
- Excellent verbal and written communication skills
- Familiarity with CRM systems like BoomTown, Follow Up Boss, or kvCORE
Piazza Consulting Group offers a dynamic work environment with a focus on customer satisfaction and employee development. If you are a motivated and organized individual looking for a new challenge, please apply for this exciting opportunity.
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