Online Marketplace Manager

1 week ago

Cochin, Kerala, India beBeeEcommerce Full time ₹ 30,00,000 - ₹ 42,00,000
Executive E-commerce Role

We are seeking an accomplished e-commerce professional to oversee our online marketplaces and direct-to-consumer (D2C) channel.

  • Key Responsibilities:
  • Product Listings & Content Management:
    • Manage product listings across various marketplaces & D2C, ensuring accuracy and compelling descriptions, images, pricing, and keywords.
    • Monitor competitor listings and implement improvements based on trends and best practices.
  • Marketplace & D2C Optimization:
    • Analyze performance data, sales trends, and customer feedback to optimize product listings for higher visibility and conversion.
    • Conduct competition analysis of pricing, marketing, and new products strategies.
  • Inventory Management:
    • Ensure product availability and manage stock levels to avoid out-of-stock situations or overstocking.
    • Coordinate with warehouse teams to ensure timely restocking and dispatching.
  • Order & Customer Management:
    • Oversee order processing, ensuring smooth and efficient order fulfillment.
    • Handle customer inquiries, complaints, and returns effectively and professionally.
    • Ensure compliance with marketplace policies regarding customer service and returns.
  • Pricing & Promotions:
    • Monitor pricing strategies to remain competitive within the marketplace.
    • Implement promotional campaigns, discounts, and bundles to drive sales and attract new customers.
  • Data Analysis & Reporting:
    • Prepare regular reports for internal stakeholders regarding performance and trends.
    • Use marketplace analytics tools to gather insights and inform decisions.
  • Compliance & Collaboration:
    • Stay up-to-date with changes in marketplace policies, guidelines, and trends.
    • Collaborate with marketing, logistics, and product teams to ensure a seamless end-to-end experience.

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