Biomedical Equipment Service Specialist
2 weeks ago
Key Responsibilities:
- Service Delivery: Ensure continuous, safe, and quality services of biomedical equipment to clinical care facilities.
- Troubleshooting and Repair: Timely resolution of technical problems of the biomedical equipment to ensure smooth functioning and highest internal customer satisfaction.
- Customer Interface: Ongoing interface with end-users for biomedical equipment maintenance requirements.
- Service Call Management: Attend to and ensure prompt response to service call logs and take timely actions.
- Installation and Calibration: Perform installation of biomedical equipment in coordination with vendors and plan and coordinate with vendor engineers to execute calibration and inspection of the biomedical equipment.
- Vendor Coordination: Coordinate with vendors to attend breakdown calls and preventive maintenance calls.
- Emergency Response: Prioritize and attend to technical crises and emergency calls, keeping the fire safety and security departments informed during emergencies.
- Equipment Storage and Training: Ensure equipment and supplies are properly stored as per safety norms and conduct equipment operational and technical training to end-users for safe and efficient utilization of biomedical equipment.
- Documentation and Record Keeping: Collect and document service reports of maintenance activities carried out by vendors for respective equipment, maintain hard copies and upload service and training manuals in the Hospital Information System (HIS), and prepare and maintain permanent records for each piece of biomedical equipment on HIS.
- Inventory Management: Monitor the inventory of biomedical equipment, parts, and spares to ensure minimum disruption of patient care.
- Root Cause Analysis: Carry out critical root cause analysis of repeated breakdown events to understand and overcome frequent breakdown issues of critical equipment.
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