Enterprise Service Designer
7 days ago
About Computacenter
Computacenter is a leading IT services and solutions company that advises organizations on IT strategy, implements the most appropriate technology, and helps customers source, transform, and manage their technology infrastructure in over seventy countries.
We deliver digital technology to some of the world's greatest organizations, driving digital transformation, and enabling people and their businesses. With over 20,000 employees across the globe, we work at the heart of digitization.
Career Opportunity
As a Service Architect with Computacenter, you will play a key role in growing our Managed Services business and driving continual improvement in how we design brilliant services for our customers that enable them to change the world.
Key Responsibilities
- Develop creative solutions for complex, large-scale, high-risk managed services tenders in the workplace/lifecycle area that inspire your customers and colleagues.
- Provide advisory roles within specialist areas to peer groups and customers, assessing and understanding customer requirements, issues, and opportunities.
- Design the required infrastructure/technology/tools, operational requirements (such as skill levels, headcounts, locations), and operational processes for the Future Mode of Operations (FMO).
- Independently manage solutions within services and follow prescribed processes to create coherent solution designs.
- Represent Computacenter in customer proposal presentations and contract negotiations, maintaining close contact with customers.
- Negotiate with various stakeholders to achieve commercially viable propositions in line with customer requirements.
Requirements
- 15-20 years of overall experience with IT and minimum 12 years of experience with workplace/lifecycle managed services environments.
- Track record of successfully designing fully compliant solutions and contracting complex transformational IT outsourcing services.
- Experience with integrating service points and tech boxes into holistic service design and automated processes (zero-touch installation).
- Demonstratable experience building client relationships and partnerships, as well as knowledge of relevant industry standards (e.g., ITIL, PMI/Prince2).
- Mature knowledge of service processes, as well as calculation of complex offers in the field of managed services.
- Good knowledge of strategy, tactical behavior, and optimal conditions for IT services and market prices.
- Understand customers' businesses, industries, organization structures, and change processes.
What We Offer
We offer leadership training, coaching, mentoring, professional development, and international opportunities. Our managers champion their people, powering their personal development and helping them reach their full potential.
Estimated Salary Range
The estimated salary range for this position is between £80,000 and £120,000 per annum, depending on location and experience.
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