Customer Experience Champion

3 days ago

Panipat, Haryana, India beBeeService Full time ₹ 19,20,000 - ₹ 24,00,000

As a key player in ensuring customer satisfaction, the Service Coordinator takes center stage. Their role is multifaceted, involving managing service requests, scheduling and coordinating technicians, and maintaining accurate records.

Responsibilities:

  1. Coordinate and schedule service calls and maintenance activities to meet customer needs
  2. Maintain service records and update databases with up-to-date information to ensure seamless operations
  3. Communicate with clients to confirm appointments and provide timely updates to build trust
  4. Handle customer inquiries and complaints professionally, resolving issues efficiently
  5. Follow up with customers after service to gauge satisfaction and implement improvements
  6. Prepare daily, weekly, and monthly reports on service performance to inform strategic decisions
  7. Collaborate with colleagues to manage spare parts ordering and inventory levels effectively
  8. Receive feedback from clients to refine services and drive growth

Requirements:

  • Superb communication and interpersonal skills to build strong relationships
  • Excellent problem-solving and conflict-resolution skills to navigate complex situations
  • Proficiency in MS Office (Word, Excel) to streamline tasks and enhance productivity
  • A customer-focused mindset to prioritize their needs and deliver exceptional experiences

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