Customer Service Excellence Specialist

5 days ago

Panipat, Haryana, India beBeeCustomer Full time ₹ 14,99,999 - ₹ 19,99,999
Customer Service Operations Manager

To ensure the highest level of customer satisfaction by overseeing and optimizing customer service operations, material installation, building and maintaining strong client relationships, resolving issues promptly, implementing service quality standards, and continuously improving service processes and standards.


We are looking for a skilled professional to join our team as a Customer Service Operations Manager. As a key member of our organization, you will be responsible for driving customer satisfaction through strategic leadership and hands-on expertise.


Key Responsibilities:
  • Measure overall client satisfaction through surveys or feedback to ensure that clients are content with the service provided.
  • Evaluate the effectiveness of gathering, analyzing, and acting on client feedback to continuously improve service quality and client satisfaction.
  • Monitor the time it takes to respond to client inquiries and the time it takes to resolve their concerns or issues.
  • Assess the percentage of retained clients, reflecting the ability to maintain strong client relationships and ensure repeat business.
  • Measure the performance of the customer service team, including meeting service targets, response times, and client satisfaction.

Requirements:
  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Minimum 8-10 years of experience in customer-facing roles, preferably in a leadership position.
  • Excellent communication and problem-solving skills.
  • Able to analyze data and make informed decisions.
  • Strong leadership and team management skills.

Preferred Qualifications:
  • Certification in CRM software.
  • Proficiency in using Microsoft Office tools.
  • Familiarity with industry-specific software and systems.
  • Ability to travel up to 20% of the time.

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