Customer Experience Team Lead

5 days ago


Coimbatore, Tamil Nadu, India Bosch Group Full time
Customer Service Team Lead Job Description

A customer-centric professional with exceptional leadership skills is required to lead our customer service team. The ideal candidate will possess excellent communication and interpersonal skills to motivate and guide the team to deliver high-quality customer experiences.

Key Responsibilities:
  • Obtain and evaluate customer data to resolve complaints and inquiries efficiently.
  • Manage team performance, administration, and communication with internal departments to ensure seamless operations.
  • Lead and motivate the team to achieve departmental KPIs, targets, and objectives.
  • Develop and implement training and development plans to enhance team performance.
  • Conduct regular reviews and address performance issues according to company policies and procedures.

Qualifications:
  • Bachelor's degree in computer science or a relevant field.
  • 8-10 years of experience in customer support or multi-lingual campaigns.
  • Proven leadership and people management skills.
  • Excellent verbal and written communication skills in English and other regional languages.

Additional Information:
The ideal candidate will be a strategic thinker with excellent leadership and communication skills. If you are a results-driven professional with a passion for customer service, we encourage you to apply for this challenging role.

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