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Technical Assistance Center Specialist

1 week ago

Chennai, Tamil Nadu, India Movate Full time
Job Overview

Movate is seeking a Technical Assistance Center Specialist to join our team, providing top-notch support to our customers.

About the Role:

  • You will be working in a fast-paced TAC environment, focusing on delivering exceptional customer experiences.
  • Collaborating with cross-functional teams to identify and resolve complex network security issues.
  • Demonstrating strong technical expertise in network security technologies, including Proxies, NG Firewalls, SSL/IPSec, VPNs, and SSO.
  • Providing timely assistance to customers using utilities like lookup, traceroute, ping, net stat, and packet sniffers like Wireshark and TCP dump.

Responsibilities:

  • Supporting customers with Palo Alto, Zscaler, or Netskope products and services.
  • Updating case management systems with accurate and timely information.
  • Managing caseloads and backlog in a timely manner, driving them towards closure.