German Language Customer Support Specialist

24 hours ago

Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Job Overview

The ideal candidate will be responsible for resolving customer complaints through email and phone, providing exceptional service to clients. The person must also be able to identify the root cause of issues and implement solutions in the upstream process.

Key qualifications include:

  • Language skills: Proficiency in German with a minimum B2 certification
  • Experience: A minimum of 2-3 years of experience using the German language professionally

Responsibilities:

  1. Analyze customer disputes and understand their reasons
  2. Review all relevant processes to gather data and comprehend the history of shipments
  3. Make decisions on accepting, clarifying, or rejecting disputes
  4. Communicate with customers and stakeholders as needed
  5. Process amendments in core systems for accepted cases
  6. Record the complete root cause of disputes

Required Skills:

  • Communication: Excellent written and verbal communication skills
  • Problem-solving: Ability to take ownership of issues and provide detailed solutions
  • Analytical thinking: Strong analytical and problem-solving skills
  • Customer focus: Commitment to delivering excellent customer experiences

Benefits:

  • Opportunity for growth: Maersk provides opportunities for professional and personal growth
  • Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies
  • Global exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices

Maersk is committed to creating a diverse and inclusive workplace. We welcome applicants from diverse backgrounds and are happy to support your needs during the application and hiring process.

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