Senior Service Manager

1 day ago

Malappuram, Kerala, India beBeeService Full time US$ 1,00,000 - US$ 1,50,000
Job Opportunity

We are seeking a highly skilled and experienced professional to join our technology service management operation unit.

The successful candidate will be responsible for overseeing the Service Management platform, ensuring error-free operations in alignment with business needs and ITIL best practices.

This critical leadership role plays an important part in the overall growth and stability of the team.

In this fast-paced leadership position, you will be accountable for owning the Service Management platform, ensuring seamless operations in sync with business requirements and ITIL guidelines.

You will be responsible for managing the Service Management tools, driving process improvements through AI-driven automations, and optimizing integrations. You will also be accountable for request management and driving continuous improvement by adopting innovative technical solutions.

This is a key accountabilities include platform administration, AI-driven automations, optimizations & integrations, license management, and driving policies and procedures to platform governance.

You will initiate and lead tool enhancements and automations for process improvements.

You will provide subject matter expertise in ITSM & CMDB tool architecture and service map configurations.

You will be accountable for leading KPI and reporting for all Service Management processes.

Key Responsibilities
  • Manage Service Management tools, drive process improvements, and optimize integrations
  • Drive continuous improvement through innovative technical solutions
  • Initiate and lead tool enhancements and automations for process improvements
  • Provide subject matter expertise in ITSM & CMDB tool architecture and service map configurations
  • Lead KPI and reporting for all Service Management processes
Requirements
  • Self-driven with 14+ years of experience in governing BMC Helix ITSM
  • Hands-on knowledge of BMC tools, specifically on Helix ITSM (SaaS) and Helix Discovery
  • Working knowledge of Helix GPT with demonstrated ability to leverage AI technologies effectively in Service Management
  • In-depth understanding of Common Data Model and CMDB configuration
  • Experience in establishing Management Information System and license management
  • Strong understanding of UI/UX tools and HCD (Human-Centric Design)
  • Managed ITSM transformation programs
  • Designed, defined, and driven ITIL processes from Banking Industry
  • Significant experience in leading support for large, complex, multi-functional environments
  • Prior meaningful technology and business work experience including experience in vendor management and finance management (budgeting/forecasting/expenses)
  • Experience with Scrum, Kanban, or other Agile development techniques
  • Ability to build positive relationships with own team, business, and technology partners
Benefits

This role offers a unique opportunity to work in a fast-paced leadership environment and make a significant impact on the organization's growth and stability.

The ideal candidate will have a strong passion for innovation, excellent communication skills, and the ability to lead a team of technical resources to drive organizational objectives and platform stability.

This is a challenging yet rewarding role that requires a high degree of autonomy, strategic thinking, and problem-solving skills.

  • Senior Manager

    2 days ago

    Malappuram, Kerala, India beBeeLeadership Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Overview:We are seeking a highly skilled and experienced leader to join our team in Malappuram, India.The ideal candidate will have excellent communication and leadership skills, with the ability to work effectively in a collaborative environment.Key Responsibilities:Preparation and detailed review of complex Financial Services client returns, majorly on...

  • Senior Legal Manager

    2 days ago

    Malappuram, Kerala, India beBeecontract Full time ₹ 1,20,00,000 - ₹ 2,40,00,000

    Senior Legal ManagerWe are seeking a highly skilled and experienced Senior Legal Manager to join our team. In this role, you will be responsible for drafting, reviewing, and vetting contracts across various sectors, including supply, service, EPC agreements, O&M agreements, tender, and bidding documents.Main Responsibilities:Contract Drafting and Review: You...

  • Senior IT Infrastructure Manager

    23 hours ago

    Malappuram, Kerala, India beBeeITInfrastructure Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title:Senior IT Infrastructure ManagerAbout the Role:This position is responsible for overseeing the technical aspects of IT infrastructure, ensuring seamless integration and management of various systems and tools. The ideal candidate will have a strong understanding of IT service management principles and experience with ServiceNow CMDB.Key...

  • Financial Services Specialist

    3 hours ago

    Malappuram, Kerala, India beBeeFinancialAnalyst Full time ₹ 12,00,000 - ₹ 25,00,000

    Senior Associate Job DescriptionAs a Senior Associate, you will be responsible for managing portfolio details of various private equity funds. This includes updating and analyzing fund valuation data.Manage portfolio details of various private equity funds.Analyze PE Funds performance by reviewing fund cash flows and quarterly/financial reports.Track...

  • Senior Financial Services Specialist

    3 days ago

    Malappuram, Kerala, India beBeeFinancial Full time ₹ 9,00,000 - ₹ 12,00,000

    We are seeking a highly experienced and skilled Senior Financial Services Specialist to join our team. This role offers the opportunity to work in a fast-paced environment, collaborating with senior advisers to develop and implement complex financial strategies for high-net-worth clients.The ideal candidate will have a minimum of 4+ years of experience in...

  • Senior Customer Experience Manager

    1 day ago

    Malappuram, Kerala, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 25,00,000

    Job Title: Senior Customer Experience Manager Role Description:We are seeking a highly motivated and experienced Senior Customer Experience Manager to lead our customer support team. As a key member of our organization, you will be responsible for driving exceptional customer service, monitoring performance, coaching team members, and ensuring they have the...

  • Senior Manager

    2 weeks ago

    Malappuram, Kerala, India ARA's Client Full time

    About the ClientARA's client TechGlobal (pseudonym) is a global leader in strategy, technology consulting and digital services, enabling clients in more than 100+ countries to implement cutting edge solutions in their transformation journey. TechGlobal helps businesses become digital-first and digital-ready. The company has a global presence with 600000+...

  • Senior Operations Manager

    24 hours ago

    Malappuram, Kerala, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Senior Operations ManagerJob Description:The primary responsibility of this role is to oversee the management of new business end-to-end, including Work-In-Progress (WIP) management and central initiatives aimed at streamlining issuance through regular engagement with distribution/policy issuance/underwriting teams to ensure seamless business...

  • Corporate Risk Manager

    7 hours ago

    Malappuram, Kerala, India beBeeRiskManagement Full time ₹ 30,00,000 - ₹ 45,00,000

    Job Title:Senior Corporate AttorneyThe Senior Corporate Attorney will be responsible for overseeing the legal affairs and risk management of the organization.Main Responsibilities:Legal Affairs Management: The Senior Corporate Attorney will be responsible for managing the legal affairs and risks of the organization, ensuring compliance with all applicable...

  • Senior Operations Manager

    16 hours ago

    Malappuram, Kerala, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Operational Excellence LeadWe're looking for an exceptional individual to join our team as a Senior Manager. In this role, you'll play a critical part in shaping the future of our company.Develop and implement strategies to drive growth and enhance service qualityCollaborate with cross-functional teams to ensure efficient execution and robust planningMentor...