
Deliver Quality Excellence
3 days ago
We are seeking an exceptional Quality Assurance Lead to join our team in a Delivery or Quality Assurance and Control leadership role.
The ideal candidate will have 5-10 years of experience in the US Healthcare industry, with a proven track record of implementing process maturity and driving quality excellence.
The successful candidate will possess strong analytical, problem-solving, and decision-making skills, as well as effective communication abilities.
The Quality Assurance Lead will be responsible for defining and executing metrics, analysis, and reporting, and will have expertise in Quality Management activities, including audits and assessments.
Additionally, the candidate should have knowledge and experience in IT service management operations, software delivery models, SDLC assessments, and process maturity implementation.
Responsibilities include maintaining complaint/non-conformance processing, monitoring risk, analyzing problem logs, and applying best practices in development, testing, version control, and defect management.
The Quality Assurance Lead will lead strategic quality planning, implementation, and continuous improvement initiatives across projects/programs, drive root cause analysis, and facilitate effective corrective and preventative actions.
The selected candidate will collaborate across functions to drive quality excellence and deliver Delivery Assurance/Quality-related training.
We offer a challenging and rewarding work environment that fosters growth and development opportunities.
- Bachelor's degree in a related field
- 5-10 years of experience in Quality Assurance or Delivery leadership
- Proven track record of implementing process maturity and driving quality excellence
- Strong analytical, problem-solving, and decision-making skills
- Effective communication abilities
- Knowledge and experience in IT service management operations
- Software delivery models, SDLC assessments, and process maturity implementation
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