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Sales Performance Specialist

2 weeks ago


Anand, Gujarat, India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,00,000

Job Summary

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Evaluate recorded sales calls against established quality benchmarks to identify areas of improvement and excellence in customer interactions.

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Key Responsibilities

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  • Assess call recordings against predefined quality standards, highlighting strengths and weaknesses in customer experience, compliance, and effectiveness.">
  • Prepare detailed reports outlining key findings and insights for the Training & Development team.">
  • Collaborate with trainers to develop targeted solutions addressing skill gaps and recommend process improvements.">
  • Monitor the impact of implemented feedback and update evaluation criteria as necessary.">
  • Provide actionable recommendations to enhance sales performance, customer satisfaction, and team productivity.">
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Requirements

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  • 1–3 years of experience in quality analysis, call auditing, or training support preferably in a sales-driven environment.">
  • Strong analytical, reporting, and interpersonal skills.">
  • Ability to provide constructive feedback and suggest practical solutions.">
  • Excellent communication and problem-solving skills.">
  • Commitment to continuous learning and self-improvement.">