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Sales Performance Specialist
2 weeks ago
Job Summary
">Evaluate recorded sales calls against established quality benchmarks to identify areas of improvement and excellence in customer interactions.
">Key Responsibilities
">- ">
- Assess call recordings against predefined quality standards, highlighting strengths and weaknesses in customer experience, compliance, and effectiveness.">
- Prepare detailed reports outlining key findings and insights for the Training & Development team.">
- Collaborate with trainers to develop targeted solutions addressing skill gaps and recommend process improvements.">
- Monitor the impact of implemented feedback and update evaluation criteria as necessary.">
- Provide actionable recommendations to enhance sales performance, customer satisfaction, and team productivity.">
Requirements
">- ">
- 1–3 years of experience in quality analysis, call auditing, or training support preferably in a sales-driven environment.">
- Strong analytical, reporting, and interpersonal skills.">
- Ability to provide constructive feedback and suggest practical solutions.">
- Excellent communication and problem-solving skills.">
- Commitment to continuous learning and self-improvement.">