Online Marketplace Manager

2 days ago

Surat, Gujarat, India beBeeEcommerce Full time ₹ 25,00,000 - ₹ 42,00,000
Job Description

We are seeking a seasoned professional to lead our e-commerce operations. As an E-Commerce Executive, you will be responsible for managing our presence on online marketplaces and direct-to-consumer channels.

Your key responsibilities will include:

  • Product Listings & Content Management:
    • Create, manage, and optimize product listings across various marketplaces and D2C platforms.
    • Ensure accurate and compelling product descriptions, images, pricing, and keywords.
    • Monitor competitor listings and implement improvements based on trends and best practices.
  • Marketplace & D2C Optimization:
    • Analyze marketplace performance, sales trends, and customer feedback to optimize product listings for higher visibility and conversion.
    • Conduct competitor analysis of their strategy into pricing, marketing, and new products.
  • Inventory Management:
    • Ensure the availability of products and manage stock levels to avoid out-of-stock situations or overstocking.
    • Coordinate with warehouse or logistics teams to ensure timely restocking and dispatching.
  • Order & Customer Management:
    • Oversee order processing, ensuring smooth and efficient order fulfillment.
    • Handle customer inquiries, complaints, and returns effectively and professionally.
    • Ensure compliance with marketplace policies regarding customer service and returns.
  • Pricing & Promotions:
    • Monitor pricing strategies to remain competitive within the marketplace.
    • Implement promotional campaigns, discounts, and bundles to drive sales and attract new customers.
    • Demonstrate knowledge of running marketing campaigns and optimization.
  • Data Analysis & Reporting:
    • Analyze key performance indicators (KPIs), such as sales, traffic, conversion rates, and customer reviews, to assess marketplace performance.
    • Prepare regular reports for internal stakeholders regarding performance and trends.
    • Utilize marketplace analytics tools to gather insights and inform decisions.
  • Marketplace & D2C Compliance:
    • Stay up-to-date with changes in marketplace policies, guidelines, and trends.
    • Ensure compliance with all platform requirements, including shipping, returns, and product listings.

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