
Senior Property Executive
8 hours ago
Job Overview
A seasoned Senior Property Executive is sought after to lead the operations of a cluster/region consisting of 10-15 properties, each with 40-50 keys.
The ideal candidate will be responsible for ensuring high-quality service delivery to guests, managing various functions within their region, including front office, housekeeping, guest relations, F&B, maintenance & engineering, human resources, etc.
Main Responsibilities:
- Understand the organisational structure, operational standards, user demographics, and company vision.
- Implement standard operating procedures (SOPs) within your region to ensure seamless execution.
- Oversee hotel/hostel regional operations, adhering to defined standards in all departments.
- Foster a positive work environment through effective human resource development and training.
- Regularly conduct audits to monitor service quality, identify areas for improvement, and implement corrective actions.
- Manage operational performance by allocating resources effectively and minimising expenses via cost-saving strategies.
- Supervise timely hostel pre-launches, ensuring operational readiness and quality checks.
- Enhance guest satisfaction by addressing escalations, implementing service improvements, and delivering a positive experience.
- Build relationships with internal departments and industry professionals to stay updated on trends and best practices.
- Continuously optimise SOPs to deliver exceptional service quality for guests.
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