Marketplace Ecosystem Leader

4 days ago

Bengaluru, Karnataka, India beBeeMarketplace Full time ₹ 2,50,00,000 - ₹ 3,20,00,000
About the Role

We are seeking a seasoned professional to lead our marketplace ecosystem, championing the success of all stakeholders from gig workers to enterprise clients. Your expertise will drive adoption, satisfaction, and retention, creating a competitive advantage through exceptional experiences.

Key Responsibilities
  • Main Objectives:
  • Develop and execute a comprehensive marketplace strategy aligned with business objectives.
  • Establish key performance indicators (KPIs) for each stakeholder segment, providing a unified dashboard for marketplace health.
  • Collaborate with cross-functional teams to influence the platform roadmap based on stakeholder insights.
  • Present regular business reviews to senior leadership on marketplace performance and strategic initiatives.
  • Gig Worker Support:
  • Design onboarding journeys, performance improvement programs, and retention strategies to enhance their experience.
  • Vendor Engagement:
  • Foster platform adoption, optimize inventory management, and improve fulfillment rates to drive vendor success.
  • Enterprise Customer Management:
  • Nurture strategic accounts, ensure contract compliance, and identify expansion opportunities to grow revenue.
  • Operational Excellence:
  • Benchmark and improve KPIs such as net promoter score (NPS), customer satisfaction (CSAT), and retention rates across all stakeholder groups.
  • Implement predictive analytics to identify at-risk accounts and proactive intervention strategies.
  • Develop and maintain service level agreements (SLAs) with clear escalation matrices and resolution timelines.
Required Skills and Qualifications
  • Strategic thinking and execution
  • Marketplace operations and management
  • Leadership and team management
  • Communication and stakeholder engagement
Benefits

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

How to Apply

Please submit your application, including your resume and cover letter, outlining your relevant experience and qualifications for this role.

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