Monitoring Infrastructure Specialist

7 hours ago


Jamnagar, Gujarat, India beBeeMonitoring Full time ₹ 15,00,000 - ₹ 22,00,000

We are seeking a proactive and detail-oriented Monitoring Analyst to join our team. As a key member of our IT infrastructure, you will be responsible for monitoring servers, network devices, applications, and services using various tools.

Key responsibilities include:

  1. Real-time monitoring of servers, network devices, applications, and services using various tools.
  2. Identifying, acknowledging, and logging alerts, events, and anomalies.
  3. Escalating incidents to support teams based on defined procedures and severity.
  4. Performing basic health checks and validations according to runbooks.
  5. Tracking and updating incident tickets in ITSM tools.
  6. Initial triage of alerts, including service restarts and disk clean-up commands if permitted.
  7. Documenting incidents, actions taken, and resolution/escalation steps.
  8. Communicating with engineers and shift leads for follow-ups or escalations.
  9. Ensuring monitoring dashboards and tools are operational and reporting any issues.
  10. Providing updates and contributing to incident reviews.

The ideal candidate should have hands-on experience with monitoring tools and ticketing systems, good communication skills, and the ability to follow standard operating procedures.

A minimum of 3 years of experience in IT monitoring or helpdesk roles is required, along with exposure to ITIL processes and certifications in basic IT/networking (CompTIA A+, ITIL Foundation, CCNA).



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