Desktop IT Specialist

4 days ago

Salem, Tamil Nadu, India beBeeSupport Full time ₹ 15,00,000 - ₹ 25,00,000
IT Support Specialist

We are seeking a skilled IT professional to maintain the functionality and reliability of our IT environment.

You will have a high degree of independence and trust, but you won't be isolated; the support of experienced team members is behind you.

This is an opportunity to join a meritocratic group and help grow an entrepreneurial endeavor.

Your responsibilities will include:

  • Administering Microsoft Intune for endpoint management and providing support for Azure Virtual Desktop (AVD) infrastructure.
  • Managing incident and service request management process to ensure timely resolution of user issues and requests.
  • Utilizing Nexthink for proactive monitoring, troubleshooting, and incident resolution.
  • Handling access requests and ensuring proper permissions are granted according to security policies.
  • Administering user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
  • Facilitating consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
  • Managing access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
  • Monitoring and responding to security incidents, providing guidance and support to users as needed.
  • Performing remote software installations and configurations to ensure users have access to required applications.
  • Resetting passwords and unlocking user accounts as per established security protocols.
  • Assisting with setting up and troubleshooting video conferencing solutions.
  • Addressing network connectivity issues and providing resolution to ensure uninterrupted access to network resources.
  • Providing support for file sharing platforms and mobile devices.
  • Configuring and mapping network drives and printers for users as needed.

We are looking for candidates with the following qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • Proven experience in IT support or a similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.
  • Familiarity with Active Directory, Exchange, and other network administration tools.
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.
  • Ability to work independently and prioritize tasks effectively.

Certifications: MS-900: Microsoft 365 Fundamentals, MS-700: Managing Microsoft Teams, AZ-900: Microsoft Azure Fundamentals, Nexthink Fundamentals

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