Support Operations Specialist

1 day ago

Agra, Uttar Pradesh, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000

We are seeking a highly skilled and experienced Support Operations Specialist to join our team. As a key member of our support operations team, you will play a pivotal role in the administrative management of our support platform. This includes day-to-day configuration, support, and maintenance of our instance.

About this Role:

Our ideal candidate will have excellent technical skills and experience in administering and configuring support platforms. You will work closely with our teams to create specific workflow configurations, identify and implement new features and tools, and ensure that our workflows are optimized for capturing relevant analytics.

  • Provide operational and administrative support within our support platform and integrated applications by adhering to help requests and change management processes to ensure timely resolution and project completion.
  • Identify, install, configure, and maintain applications in our support platform to support business needs.
  • Work with teams to create specific workflow configurations, including creating and maintaining reports and dashboards.
  • Pull and interpret audit logs for troubleshooting and bug resolution.
  • Maintain data integrity by employing defined processes and best practices.
Key Qualifications:

To be successful in this role, you will need:

  • A strong understanding of support platform administration and configuration.
  • Excellent technical skills, including experience with cloud-based platforms and APIs.
  • Ability to analyze complex problems and develop effective solutions.
  • Strong communication and collaboration skills, with experience working with cross-functional teams.
Benefits:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Others:

This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. If you are a motivated and results-driven individual with a passion for support operations, we encourage you to apply.

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