Systems Administrator Leader

18 hours ago

Vadodara, Gujarat, India beBeeTechnical Full time US$ 90,000 - US$ 1,20,000
Job Title

Principal Systems Administrator

About the Role

We are seeking a proactive and solutions-oriented ITCS Enablement Specialist to join our team in Bangalore. This is a frontline, on-site role responsible for providing exceptional IT support to employees across local, remote, and home office environments.

Responsibilities
  • Provide end-user support for hardware, software, and peripherals (including laptops/desktops, printers, mobile devices, A/V equipment).
  • Deliver multi-channel support (in-person, phone, email, chat, and WebEx) for local and remote users.
  • Support the transition from our current ITSM platform to ServiceNow.
  • Manage tickets efficiently and escalate when necessary.
  • Image, configure, and deploy laptops and desktops for new hires and tech refreshes.
  • Use FreshService for IT asset lifecycle management.
  • Enforce IT security policies and assist in remediating security incidents or vulnerabilities.
  • Troubleshoot issues related to network connectivity, A/V conference tools, scanning, printing, and device access.
  • Collaborate with internal teams to identify and implement service improvements or automation opportunities.
Requirements
  • 4+ years of experience in an IT Helpdesk or Technical Support role.
  • Associate degree (or higher) in Computer Science, Information Technology, or equivalent professional experience.
  • Strong experience supporting Windows 11, MacOS (Sequoia), and common business productivity software.
  • Familiarity with cloud applications, endpoint security, mobile/tablet support, and remote tools.
  • Able to troubleshoot and resolve technical issues for non-technical users with patience and clarity.
  • Experience using or supporting ITSM platforms such as FreshService, ServiceNow, Remedyforce or Jira.
Benefits
  • Opportunities for professional development and growth.
  • Work-life balance and flexible working arrangements.
  • Competitive compensation package and benefits.

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