Salesforce Operations Specialist
2 weeks ago
About the Role
In this opportunity, you will administer Everstream's Salesforce instance, including user setup, profiles, roles, customization of objects, fields, record types, page layouts, automations, and validations.
You will maintain comprehensive documentation of processes and configurations, work on user problems with urgency, troubleshoot issues, and implement solutions to improve user experience.
Maintain and improve integrations with Gong and Demandbase to provide additional value-added insights into Salesforce. Ensure data integrity through regular data audits, duplicate record management, and data cleansing.
Provide insights on areas of improvement and work closely with Marketing Operations on Salesforce optimization.
About You
You're a fit for this role if you have a bachelor's degree in business administration, communications, marketing, or a related field.
A minimum of 3+ years of experience administering Salesforce, software as a service sales (SaaS) experience is a must. Salesforce Certified Administrator preferred.
Experience in change management, strong affinity towards digital solutions, outstanding interpersonal and communication skills to effectively collaborate with Sales Operations and other stakeholders across the organization.
Exceptional problem-solving skills, highly proficient in MS Office and Salesforce. Continuous learner, flexible and open-minded, positive attitude.
Collaborative, team player, self-starter, proven ability to initiate next steps toward meeting business goals. High level of integrity and understanding of sales and GTM ethics. Experience with Jira, Gong, and Demandbase is a plus.
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