Senior Voice Systems Administrator

1 week ago


Bengaluru, Karnataka, India Ferguson Full time
About the Role

We are seeking an experienced Enterprise Voice Specialist to join our team at Ferguson. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our voice systems.

Job Description
  • We require proficiency in Microsoft Teams Telephony, including Direct Routing, as well as experience with Genesys and other related applications.
  • Strong problem-solving skills and project management abilities are essential for this role.
Key Responsibilities:
  • Manage and maintain our MS Teams and Genesys environments to ensure optimal performance.
  • Troubleshoot and resolve voice-related issues, working closely with vendors when necessary.
  • Collaborate with other groups within IT to resolve voice-related issues.
  • Work after-hours as needed to support the operation of our enterprise voice environment.
Qualifications and Requirements
  • A minimum of 3-6 years of experience in enterprise/branch network voice/data communications is preferred.
  • Strong knowledge of Microsoft Teams Telephony, including Direct Routing.
  • Experience with Genesys and other related applications is highly desirable.
What We Offer

$80,000 - $110,000 per year, depending on experience.



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