Senior Voice Systems Administrator
1 week ago
We are seeking an experienced Enterprise Voice Specialist to join our team at Ferguson. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our voice systems.
Job Description- We require proficiency in Microsoft Teams Telephony, including Direct Routing, as well as experience with Genesys and other related applications.
- Strong problem-solving skills and project management abilities are essential for this role.
- Manage and maintain our MS Teams and Genesys environments to ensure optimal performance.
- Troubleshoot and resolve voice-related issues, working closely with vendors when necessary.
- Collaborate with other groups within IT to resolve voice-related issues.
- Work after-hours as needed to support the operation of our enterprise voice environment.
- A minimum of 3-6 years of experience in enterprise/branch network voice/data communications is preferred.
- Strong knowledge of Microsoft Teams Telephony, including Direct Routing.
- Experience with Genesys and other related applications is highly desirable.
$80,000 - $110,000 per year, depending on experience.
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