Service Delivery Specialist

2 days ago

Allahabad, Uttar Pradesh, India beBeeSupport Full time ₹ 40,00,000 - ₹ 80,00,000
Customer Service Associate

About Us

Silvish is a rapidly expanding silver jewelry brand that redefines how modern India wears and gifts jewelry. With Italian-inspired designs, certified sterling silver, and premium craftsmanship, we've built a loyal customer base that values both quality and experience.

We are looking for a Customer Service Associate to be the voice of Silvish for our customers.

Job Responsibilities:

  • Verify addresses through confirmation calls for prepaid orders.
  • Manage end-to-end customer support, including responding to queries across phone, WhatsApp, email, and social media.
  • Handle returns and exchanges with empathy and efficiency.
  • Collect customer insights and feedback to help improve our products, packaging, and overall brand experience.
  • Maintain accurate records of interactions and follow up with customers until resolution.
  • Collaborate with the operations and marketing teams to ensure smooth order fulfillment and a delightful customer journey.
  • Be proactive in spotting patterns in customer queries and suggesting improvements.

Required Skills and Qualifications:

  • 1-2 years of customer support experience (D2C/e-commerce preferred).
  • Excellent communication skills in English and Hindi (written and verbal).
  • Strong problem-solving skills and ability to handle tough situations calmly.
  • Highly active, energetic, and empathetic – with a customer-first attitude.
  • Comfortable with phone support, WhatsApp Business, email, and CRM tools.
  • Willng to work on-site, 6 days a week at our office.

Benefits:

  • Part of a high-growth D2C brand disrupting the jewelry space.
  • A culture that values ownership, creativity, and learning.
  • Exposure to both customer success and brand strategy.
  • Opportunity to grow with the company as we scale nationwide and globally.

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