
IT Service Management Specialist
2 weeks ago
We are seeking a skilled IT Service Management (ITSM) professional to join our team as an ITSM Tool Architect. As a key member of our organization, you will be responsible for designing, implementing, and maintaining our IT service management tools and systems.
Key Responsibilities:- Design and Implementation: Lead the development and implementation of IT service management tools and systems.
- Collaboration: Collaborate with cross-functional teams to design, build, and deploy ITSM applications.
- Configuration and Customization: Configure and customize ITSM platforms to meet business requirements.
- Client Discussion and Requirements Gathering: Participate in client discussions and requirements gathering to refine test and debug programs.
- REST APIs: Experience with REST APIs is required.
- ITSM: Strong knowledge of IT Service Management concepts, including Incident, Problem, Change, and Service Management.
- CMDB: Familiarity with Configuration Management Database (CMDB) is necessary.
- SOAP Integration: Experience with SOAP integration is required.
- Cherwell ITSM: Knowledge of Cherwell ITSM is desired.
- DATA Dog: Familiarity with DATA Dog is required.
- Flexara One: Experience with Flexara One is necessary.
- ScienceLogic: Knowledge of ScienceLogic is desired.
- ServiceNow FSM: Familiarity with ServiceNow FSM is required.
- ServiceNow ITAM-HAM: Experience with ServiceNow ITAM-HAM is necessary.
- ServiceNow ITOM-ServiceMapping: Knowledge of ServiceNow ITOM-ServiceMapping is desired.
- SolarWinds Server and Application Monitor: Familiarity with SolarWinds Server and Application Monitor is required.
- Splunk: Experience with Splunk is necessary.
- VMware-vrealize-automation - Administration: Knowledge of VMware-vrealize-automation - Administration is desired.
- Hybrid Work Mode: Our organization operates in a hybrid work mode, allowing employees to balance remote and office work.
- Contract Employment Type: This is a contract employment opportunity.
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