
Customer Service Specialist
18 hours ago
Job Overview
A proactive customer service specialist is required to excel at issue resolution. This role involves transforming customers into passionate advocates for the company through effective communication and exceptional service.
- Responsibilities:
- Cultivate strong relationships with customers via phone calls, ensuring their needs are met and exceeded.
- Deliver knowledgeable support to customers regarding products, pricing, and availability, showcasing a deep understanding of the company's offerings.
- Collaborate seamlessly with internal departments to provide comprehensive solutions that meet customer expectations.
Essential Qualifications:
- 0-1 year of experience as a fresher in customer-facing roles.
- Demonstrated excellence in communication skills, including phone etiquette, verbal, written, and interpersonal interactions.
- Possesses the ability to multitask, organize, and prioritize work efficiently, ensuring high-quality outcomes.
- Mandatory requirement: High school graduation for freshers.
Key Skills:
The ideal candidate will possess excellent problem-solving skills, remain calm under pressure, and maintain a positive attitude in fast-paced environments.
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