Senior Customer Solution Architect

5 days ago

Hubli, Karnataka, India beBeeSolution Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Opportunity: Product Solutions Manager

We are seeking an exceptional candidate to fill the position of Product Solutions Manager. This individual will play a crucial role in ensuring our product solutions meet customer needs and align with our product vision.

The successful candidate will be responsible for leading customer-facing workshops, delivering training, capturing business and technical requirements, guiding solution design, and championing customer perspectives throughout the product lifecycle.

This is a fantastic opportunity for a skilled professional who is passionate about delivering value to customers and has experience working with Agile teams. If you are a strategic thinker with excellent analytical and problem-solving abilities, we encourage you to apply.

Key Responsibilities:

  • Lead customer workshops to capture needs, constraints, operational context, and success criteria.
  • Gather and document customer requirements, translating them into clear, actionable product and technical specifications.
  • Showcase product capabilities and guide customers through relevant use cases to maximize adoption and value realization, plan and lead customer training activities.

Solution Design & Proposal Support

  • Support proposal development in collaboration with Sales and Pre-Sales, tailoring solutions to customer needs and priorities.
  • Translate customer insights into actionable product requirements that inform development planning and roadmap decisions.
  • Actively participate in Agile ceremonies such as sprint planning, backlog grooming, and refinement sessions, ensuring customer needs are accurately represented and prioritized.
  • Contribute to project delivery planning, working with cross-functional teams to define scope, delivery milestones, resource needs, and risk mitigation strategies.

Issue Management & Continuous Improvement

  • Review and assess Change Requests (CRs) for feasibility, impact, and alignment with the product roadmap.
  • Help prioritize customer requests in partnership with Product Management and R&D, balancing customer value with delivery capacity.
  • Support the development team with issue root cause analysis to ensure timely resolution and maintain product quality.

Product Expertise & Cross-Team Collaboration

  • Maintain deep product knowledge, staying current with capabilities, roadmap developments, and technical architecture.
  • You should have the most comprehensive knowledge regarding how to use the product, as you would need to be capable of delivering operational and methodology training for the customers.
  • Collaborate across teams — acting as the voice of the customer within Product, Engineering, and Delivery organizations.

Qualifications & Experience

  • Familiarity with Telecom / Telephony / Cellular / Analytics Domain and IP network technologies is required.
  • Experience in SIGINT collection systems within Intelligence, Security, or Cyber domains is advantageous.
  • Proven experience in customer-facing solution roles such as Product Manager, Solution Consultant, or Pre-Sales Engineer.
  • Ability to translate technical concepts into business value and vice versa.
  • Experience working with Agile teams, participating in sprint planning, and backlog grooming is advantageous.
  • Bachelor's degree in computer science, Engineering, or a related field.
  • Excellent English skills.

Travel Requirements

Willingness to travel to client locations as needed – up to 30% of time.

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