Senior Oracle Cloud HCM Payroll Specialist

Role Overview:

We are seeking a highly skilled and motivated individual to fill the position of Oracle Cloud HCM Payroll Lead. This role is pivotal to establishing and growing our offshore capability, working closely with our UK-based counterparts to deliver high-quality managed services to our clients.

Main Responsibilities:

• Lead a team of payroll-focused support consultants, managing performance and development, and play a hands-on role in delivering support across Oracle Cloud Payroll and HCM solutions.
• Work hands-on as a senior Oracle Cloud Payroll consultant, triaging, diagnosing, and resolving complex client issues across Payroll and related modules.
• Partner closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities.
• Act as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance.
• Supervise and contribute to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients.
• Deliver and coordinate training and knowledge-sharing sessions for team members to support capability growth and process alignment.
• Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions.
• Build and maintain strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication.
• Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model.
• Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients.
• Actively contribute to internal knowledge bases and support materials, and champion a culture of continuous improvement.
• Provide strategic input into the ongoing development and structure of the team.
• Act as a key liaison between teams, ensuring seamless collaboration and shared ownership of outcomes.

Key Requirements:

Essential Skills and Qualifications:

• Ethical Conduct: Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies.
• Communication Skills: Ability to communicate clearly and effectively with clients and stakeholders.
• Teamwork: Collaboration with cross-functional teams, including stakeholders.
• Customer Service Orientation: Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders.
• Continuous Learning: Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth.
• Consulting Skills: Strong consulting skills are essential for effectively communicating with clients, understanding their needs, providing recommendations, and guiding them through the implementation process. This includes active listening, problem-solving, and client relationship management.

Desirable Skills and Qualifications:

• Broad experience in Oracle Application delivery or support, including other HCM or ERP modules.
• Familiarity with Oracle Redwood UX and Visual Builder Cloud Service (VBCS).
• Exposure to payroll in different legislative regions.
• Experience working in a multi-regional or global support model.
• Previous involvement in client onboarding or managed services transition projects.