Account Management Specialist

2 weeks ago


Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Account Management Specialist

Job Overview

This role involves delivering exceptional customer experiences through effective communication and problem-solving skills.

  • Manage large volumes of incoming calls to provide outstanding customer service.
  • Assess customers' needs to achieve satisfaction and build long-term relationships through open dialogue.
  • Meet sales targets and call handling quotas by utilizing the right strategies.
  • Resolve customer complaints in a timely and professional manner, ensuring customer satisfaction.
Key Responsibilities
  1. Identify and generate sales leads by understanding customers' needs and preferences.
  2. Build trust with customer accounts through interactive communication and relationship-building.
  3. Provide accurate and complete information to customers using relevant tools and methods.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving and conflict resolution skills.

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