Senior Operations Manager
2 days ago
We are seeking a skilled Operations Manager to join our team at NNIIT, a pioneering Ed-tech start-up in Hyderabad. This role is ideal for an individual with experience in operations management and a passion for education.
Job SummaryThe Operations Manager will play a crucial role in ensuring the smooth operation and delivery of high-quality educational services in a one-on-one setting. Key responsibilities include scheduling, resource allocation, quality assurance, and customer satisfaction.
Key Responsibilities:- Scheduling and Resource Management:
- Coordinate and manage schedules for both educators and students to optimize time and resource utilization.
- Allocate educators to students based on their expertise, availability, and student requirements.
- Monitor and adjust schedules as needed to accommodate changes or special requests.
- Quality Assurance:
- Establish and maintain quality standards for educational delivery, ensuring consistency and effectiveness in one-on-one teaching sessions.
- Conduct regular evaluations of educators and student performance, providing constructive feedback and support for improvement.
- Implement quality improvement initiatives based on feedback and performance metrics.
- Customer Relationship Management:
- Serve as a primary point of contact for students and their families, addressing inquiries, concerns, and requests in a timely and professional manner.
- Build strong relationships with students and their families, fostering a supportive and engaging learning environment.
- Collaborate with the sales and marketing teams to identify opportunities for upselling or cross-selling educational services.
- Operational Efficiency:
- Streamline operational processes and workflows to enhance efficiency and productivity.
- Identify areas for improvement in the delivery of educational services and implement solutions to optimize performance.
- Monitor key performance indicators (KPIs) related to operations and take proactive measures to achieve targets and objectives.
- Team Collaboration:
- Work closely with the recruitment and training teams to onboard and develop educators, ensuring they have the necessary skills and resources to deliver exceptional educational experiences.
- Collaborate with cross-functional teams, including technology, finance, and logistics, to support the overall success of the educational program.
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