Senior Operations Manager

2 days ago


India NNIIT Full time
Operations Manager Role Overview

We are seeking a skilled Operations Manager to join our team at NNIIT, a pioneering Ed-tech start-up in Hyderabad. This role is ideal for an individual with experience in operations management and a passion for education.

Job Summary

The Operations Manager will play a crucial role in ensuring the smooth operation and delivery of high-quality educational services in a one-on-one setting. Key responsibilities include scheduling, resource allocation, quality assurance, and customer satisfaction.

Key Responsibilities:
  • Scheduling and Resource Management:
    • Coordinate and manage schedules for both educators and students to optimize time and resource utilization.
    • Allocate educators to students based on their expertise, availability, and student requirements.
    • Monitor and adjust schedules as needed to accommodate changes or special requests.
  • Quality Assurance:
    • Establish and maintain quality standards for educational delivery, ensuring consistency and effectiveness in one-on-one teaching sessions.
    • Conduct regular evaluations of educators and student performance, providing constructive feedback and support for improvement.
    • Implement quality improvement initiatives based on feedback and performance metrics.
  • Customer Relationship Management:
    • Serve as a primary point of contact for students and their families, addressing inquiries, concerns, and requests in a timely and professional manner.
    • Build strong relationships with students and their families, fostering a supportive and engaging learning environment.
    • Collaborate with the sales and marketing teams to identify opportunities for upselling or cross-selling educational services.
  • Operational Efficiency:
    • Streamline operational processes and workflows to enhance efficiency and productivity.
    • Identify areas for improvement in the delivery of educational services and implement solutions to optimize performance.
    • Monitor key performance indicators (KPIs) related to operations and take proactive measures to achieve targets and objectives.
  • Team Collaboration:
    • Work closely with the recruitment and training teams to onboard and develop educators, ensuring they have the necessary skills and resources to deliver exceptional educational experiences.
    • Collaborate with cross-functional teams, including technology, finance, and logistics, to support the overall success of the educational program.


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