Senior Operations Manager

1 day ago


India Crown Veterinary Services Pvt. Ltd. Full time
About the Role

We are seeking a seasoned professional to lead our veterinary clinic in Banjara Hills, Hyderabad.

Job Overview

This role is responsible for overseeing the daily operations of our clinic, ensuring compliance with veterinary laws and standards. The ideal candidate will have a strong background in hospitality or a similar field, preferably with experience in operational management.

Key Responsibilities
  • Operational Management: Manage clinic operations, ensuring seamless delivery of services to clients.
  • Medical Records & Appointments: Maintain accurate medical records and documentation, efficiently manage appointments.
  • Financial Management: Oversee financial aspects, including budgeting, expense control, billing, and accounts receivable/payable.
  • Staff Management: Supervise reception and pharmacy staff, handle employee relations, conduct performance evaluations, and provide necessary training.
  • Client Services: Develop and implement client service protocols, address concerns, ensure high satisfaction levels, and manage client communications.
  • Business Development: Support marketing initiatives, identify growth opportunities, build relationships with veterinarians and stakeholders.
Requirements
  • Experience: Minimum 10+ years in a similar role, preferably with a hospitality background.
  • Education: MBA preferred.
  • Skillset: Strong communication, computer proficiency, and people skills.
  • Pet Lovers Welcome: A pet owner with a passion for animal care is highly desired.
Why Crown Veterinary Services Pvt. Ltd?

As we continue to expand across India, this role presents an exciting opportunity to grow within our organization. If you're passionate about delivering exceptional patient care and leading a high-performing team, we encourage you to apply.



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