Efficient Operations Leader

5 days ago

Chennai, Tamil Nadu, India beBeeoperations Full time ₹ 1,80,00,000 - ₹ 2,00,00,000
Operations Manager Role

We are seeking a skilled Operations Manager to lead our team and collaborate with internal and external teams to ensure the success of our products.

About the Job:
  1. Lead Operations engineers and collaborate with internal and external teams as needed.
  2. Work with Operations engineers and monitoring teams to ensure deployed products are continuously available to target users as per agreed quality and efficiency targets, following the agreed processes.
  3. Collaborate with product teams to design and implement products for efficient and continuous operations and have adequate quality for product deployments.
  4. Plan proactive actions to ensure continued operations and compliance of deployed products and collaborate with other team members to improve operational performance.
  5. Accountable for establishing and running operations with required information security and compliance requirements as per processes in use.
  6. Responsible for key Operations processes including incident management, Request management, Root Cause Analysis for own scope, as defined in the ITSM processes.
  7. Accountable & responsible for creating and maintaining service descriptions, documentation, knowledge articles, user instructions, and conduct end-user communication and training.
  8. Collaborate with service providers and technology vendors to ensure product operations run smoothly in an uninterrupted manner and meet the agreed targets.
  9. Responsible for seamless integration of multiple service providers to deliver harmonized user experience, working closely with Service Integration and Management experts.
  10. Responsible for ensuring business continuity preparedness for the products in scope including building and maintaining recovery capabilities.
  11. Engage with key users and user network and keep them informed of the changes and improvements.
  12. Seek feedback regularly to identify improvements to operational performance.
  13. Accountable for ensuring product performance targets from quality, cybersecurity, cost optimization, and end-user experience points of view.
  14. Responsible for closely following operational performance and communicating the same to stakeholders as well as their own team members.
  15. Ensure that the products in scope are continuously and securely available to target users for use.
Required Skills and Qualifications
  • Minimum 10 years of experience in IT service management.
  • Strong experience of working with business applications on cloud technologies.
  • Strong knowledge of ITIL and understanding of DevOps ways of working.
  • Skilled at operating in global environments, driving alignment, and delivering impactful results across interconnected systems.
  • Strong communication and interpersonal skills supporting good relationship building with business stakeholders and peers.
  • Hands-on experience in service performance and quality management, as well as reporting practices.
  • Experience with Service Integration and Management (SIAM) practices.
  • Experience in supplier and contract management.
  • Familiarity with Call Center and Telecom functionalities/workflows would be an added advantage.
  • Agile and Lean methods understanding.
  • Familiarity with product management practices.
  • Excellent collaboration skills and ability to work as part of a team or independently.
  • Experience in working in an international environment with stakeholders and teams distributed globally.
  • University level degree or equivalent.

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