Transition Manager

1 month ago

Noida, Uttar Pradesh, India ICCS Full time

Job Title: Transition Manager

Job Summary:

We are seeking a skilled Transition Manager to join our team at ICCS. As a Transition Manager, you will be responsible for managing end-to-end third-party transitions and ramp-ups, ensuring a smooth and successful transition for our clients.

Key Responsibilities:

  • Manage client site visit programs, especially during pre-sales and transition periods
  • Ensure creation of supporting documents such as case studies, RFPs, etc.
  • Work with deal teams to identify and train presenters to be involved in floor visits
  • Liaise with Clients to understand Client needs and map processes
  • Delivering as per performance standards and Service Level Agreement (SLA)
  • Designing, developing, and implementing end-to-end project plans
  • Identify process gaps and collaborate with the front-end sales team/account managers to formulate solutions
  • Act as an interface between the front-end sales team/account managers and the Senior Management
  • Provide regular project updates during the transition phase to all concerned parties
  • Conflict Resolution- Conduct timely meetings to ensure open communication and devise an action plan to address issues/concerns raised
  • Respond and resolve issues arising out of work or from within the team or across departments that may have a bearing on team effectiveness
  • Need-based escalation of decisions and ensure proper follow-up of the same
  • Ensuring Infra and Technology readiness for each and every location
  • Define and create common processes and procedures for Client Services processes relating to Sales, visits, costing, and transition
  • Work with other functions in order to improve functioning of the AFS organization such as operational excellence initiatives, cost reduction, etc.
  • Lead centre-wide initiatives in identified areas

Requirements:

  • Extensive experience in managing end-to-end third-party transitions and ramp-ups
  • Handling projects independently with different stakeholders and Leads at Clients' end for new business or ramp-up plans
  • Experience in Stakeholder Management (External & Internal) and establishing Governance mechanisms (coordinating with operations and support functions)
  • Experience in Identifying and defining business cases; defining project tasks and resource requirements; developing detailed project charters, project plans, and transition plans depending on solution complexity, priorities, and deliverables
  • Responsible for risk management - understand the business and operational risks and develop and execute mitigation plans
  • Responsible for driving process-specific business continuity planning
  • Responsible for the creation and/or maintenance of project management documents including all status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity
  • Responsible for creation of all important contractual documents laying down the agreement, Transition charges, and Steady-state charges (End to End until fully executed)
  • Experience in opportunity analysis/due diligence of potential projects. Support Solutioning of new bids/RFP-RFI responses/Client Presentations and sales cycle
  • Stress Management:
    • Ability to adapt to change, ability to respond effectively to change, and ability to tolerate and manage stress on the job

About Us:

ICCS is a leading provider of business process outsourcing (BPO) services. We are committed to delivering high-quality services to our clients and are seeking a skilled Transition Manager to join our team.

  • Transition Manager

    4 weeks ago

    Noida, Uttar Pradesh, India ICCS Full time

    Job DescriptionWe are seeking a highly skilled Transition Manager to join our team at ICCS. As a key member of our organization, you will be responsible for managing end-to-end third-party transitions and ramp-ups.Your primary focus will be on handling projects independently with different stakeholders and leads at client sites for new business or ramp-up...

  • Senior Transition Manager

    3 weeks ago

    Noida, Uttar Pradesh, India ICCS Full time

    Job Description:As a key member of the ICCS team, we are seeking a highly skilled and experienced Transition Manager to lead end-to-end transitions and ramp-ups. The successful candidate will be responsible for managing projects independently, working with various stakeholders, and driving process improvements.Key Responsibilities:Manage third-party...

  • Project Transition Manager Lead

    1 week ago

    Noida, Uttar Pradesh, India Capgemini Full time

    Job OverviewWe are seeking an experienced Project Transition Manager Lead to join our team at Capgemini. As a key member of our organization, you will be responsible for ensuring seamless transitions between service providers and locations.

  • Airline BPO Transition Management Director

    1 month ago

    Noida, Uttar Pradesh, India Maxonic Consulting Pvt Ltd Full time

    Job Title: Airline BPO Transition Management DirectorAbout the Role:We are seeking a highly experienced Director of Transition Management to lead our Airline BPO team. The successful candidate will have a strong background in transition planning and management, with a proven track record of delivering successful projects.Key Responsibilities:Develop and...

  • Airline BPO Transition Management Director

    3 weeks ago

    Noida, Uttar Pradesh, India Maxonic Consulting Pvt Ltd Full time

    Job Title: Airline BPO Transition Management DirectorAbout the Role:We are seeking an experienced Director of Transition Management to lead our Airline Processes team at Maxonic Consulting Pvt Ltd. As a key member of our leadership team, you will be responsible for overseeing the transition of Airline processes to our BPO.Key Responsibilities:Develop and...

  • Client Relationship Manager for Airline Transitions

    4 weeks ago

    Noida, Uttar Pradesh, India Maxonic Consulting Pvt Ltd Full time

    **Maxonic Consulting Pvt Ltd: Airline Transition Management Director Role**We are seeking an experienced Transition Management Director to lead our Airline BPO team.Responsibilities:Develop and implement transition plans to ensure seamless process integration.Collaborate with internal teams and clients to identify and mitigate risks.Lead cross-functional...

  • Airline BPO Transition Management Director

    4 weeks ago

    Noida, Uttar Pradesh, India Maxonic Consulting Pvt Ltd Full time

    Job Title: Airline BPO Transition Management DirectorAbout the Role:We are seeking a highly experienced Airline BPO Transition Management Director to join our team at Maxonic Consulting Pvt Ltd. The successful candidate will be responsible for leading the transition management process for our airline clients, ensuring seamless integration and minimal...

  • Service Transition Coordinator

    3 weeks ago

    Noida, Uttar Pradesh, India R1 RCM Full time

    {"id":"1","title":"About the Role","text":"We are looking for a skilled Service Transition Coordinator to join our team at R1 RCM. As a Service Transition Coordinator, you will play a crucial role in ensuring the smooth transition of services to our customers. This involves managing the end-to-end change lifecycle, identifying process improvements, and...

  • Project Transition Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India ICCS Full time

    Job OverviewWe are seeking a skilled Transition Manager to join our team at ICCS. As a key member of our organization, you will be responsible for ensuring seamless transitions and implementations of new projects. Your expertise will drive process improvements and ensure stakeholder satisfaction.Key ResponsibilitiesManage end-to-end transitions, including...

  • Airline BPO Transition Management Director

    3 weeks ago

    Noida, Uttar Pradesh, India Maxonic Consulting Pvt Ltd Full time

    Job Description:As Airline BPO Transition Management Director at Maxonic Consulting Pvt Ltd, you will be responsible for leading the transition management team in delivering high-quality service to our airline clients. With a strong background in Airline Processes and BPO, you will assess business processes, identify gaps, and develop innovative solutions to...

  • Transition Project Lead

    3 weeks ago

    Noida, Uttar Pradesh, India exl Full time

    Job DescriptionBasic FunctionA Transition Project Manager is responsible for overseeing and managing the transition of processes, systems, or services for projects within the organization as well as for projects from clients to EXL.The responsibility of this role will include collecting, analyzing and visualizing data across the Premium Audit business and...

  • Airline Process Transition Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India Maxonic Consulting Pvt Ltd Full time

    Job Description: We are seeking an experienced Director of Transition Management for our Airline BPO client. The ideal candidate will have a strong background in transition management and process optimization.Key Responsibilities:• Lead transition management projects from initiation to completion.• Develop and implement process optimization strategies to...

  • Business Process Transition Specialist

    1 month ago

    Noida, Uttar Pradesh, India ResoPro Services Full time

    At ResoPro Services, we are seeking a highly skilled Business Process Transition Specialist to join our team. The ideal candidate will be responsible for planning, organizing, and transitioning key business processes. This will involve liaising with the business for system and access requirements, coordinating with clients and internal stakeholders for...

  • Environmental Transition Strategist

    3 weeks ago

    Noida, Uttar Pradesh, India International Forum for Environment, Sustainability & Technology (iFOREST) Full time

    Job Description:At the International Forum for Environment, Sustainability & Technology (iFOREST), we are seeking a Programme Lead for our flagship programme – Just Transition. The ideal candidate will have a strong background in environmental sustainability and a proven track record of leading teams in research and project development.Key...

  • Programme Lead for Just Transition

    4 weeks ago

    Noida, Uttar Pradesh, India International Forum for Environment, Sustainability & Technology (iFOREST) Full time

    Programme Lead for Just TransitionThe International Forum for Environment, Sustainability & Technology (iFOREST) is seeking a Programme Lead to manage and lead the team's work on Just Transition Planning and Investments. This key role will strengthen climate action measures, support green and inclusive economic development, and leverage regional priorities...

  • Senior Energy Transition Manager

    3 weeks ago

    Noida, Uttar Pradesh, India Arcadis Full time

    Arcadis is a world-leading consultancy firm that delivers sustainable design, engineering, and consultancy solutions for natural and built assets. As a key member of our Design & Engineering teams, you will contribute to creating iconic and groundbreaking structures and spaces that transform the world around us.The role sits within our Resilience Global...

  • Senior Technical Lead

    3 weeks ago

    Noida, Uttar Pradesh, India Worldline Full time

    API Transition and Support LeadWe are looking for a skilled Technical Lead to drive the transition of our API layer from project phase into support at Worldline UK. As a key member of our team, you will be responsible for transitioning knowledge about the API layer from the development team into the support team. This will involve reviewing documentation...

  • Business Process Transition Specialist

    4 weeks ago

    Noida, Uttar Pradesh, India ResoPro Services Full time

    Job SummaryWe are seeking a highly skilled Business Process Transition Specialist to join our team at ResoPro Services. As a key member of our organization, you will be responsible for planning, organizing, and transitioning key business processes. This role requires strong communication and project management skills, as well as the ability to work...

  • Service Transition Operations Manager

    6 days ago

    Noida, Uttar Pradesh, India R1 RCM Full time

    About the RoleWe are seeking a skilled Service Transition Coordinator to join our team at R1 RCM. This role will involve Change and Release Management responsibilities, driving results for our customers and enabling them to invest more in patient care.Job DescriptionManage the end-to-end change lifecycle, identifying process improvements where...

  • Programme Lead

    3 weeks ago

    Noida, Uttar Pradesh, India International Forum for Environment, Sustainability & Technology (iFOREST) Full time

    **Programme Lead - Just Transition**The International Forum for Environment, Sustainability & Technology (iFOREST) is seeking a Programme Lead for our flagship programme – Just Transition, based in Noida. As a Programme Lead, you will manage and lead the team's work on Just Transition Planning and Investments, strengthening climate action measures and...