Front Desk Hospitality Professional

5 days ago

Jaipur, Rajasthan, India beBeeGuest Full time ₹ 40,00,000 - ₹ 80,00,000

Job Title: Guest Experience Ambassador

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Job Summary:

The Front Office Executive is responsible for delivering exceptional guest experiences, ensuring seamless and memorable interactions. This role requires a high level of organization, attention to detail, and excellent communication skills.

Key Responsibilities:

  • Process all guest arrivals, verifying identity, form of payment, assigning room, and issuing room key
  • Set up accurate accounts for each guest according to their requirements
  • Enter Marriott Rewards information
  • Ensure rates align with market codes
  • Document exceptions
  • Secure payment prior to issuing room key
  • Verify and adjust billing
  • Compile and review daily reports, logs, and contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests by contacting appropriate staff if necessary
  • Follow up to ensure requests have been met
  • Process all payment types, vouchers, paid-outs, and charges
  • Balance and drop receipts
  • Count and secure bank at beginning and end of shift
  • Obtain manual authorizations and follow all Accounting procedures
  • Notify Loss Prevention Security of any guest reports of theft
  • Assist management in training, evaluating, counseling, motivating, and coaching employees
  • Serve as a role model and first point of contact for the Guarantee of Fair Treatment Open Door Policy process
  • Develop and maintain positive working relationships to support team goals
  • Listen and respond appropriately to employee concerns
  • Follow company policies and procedures
  • Report accidents, injuries, and unsafe work conditions to manager
  • Complete safety training and certifications
  • Ensure personal appearance is clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge guests
  • Anticipate and address guests' service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak using clear and professional language
  • Prepare and review written documents accurately and completely
  • Answer telephones using appropriate etiquette
  • Ensure adherence to quality standards
  • Enter and locate information using computers and POS systems

Requirements:

  • Strong organizational skills
  • Attention to detail
  • Excellent communication abilities
  • Ability to multitask
  • Problem-solving skills
  • Basic math skills

Benefits:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

Other Information:

  • Work involves frequent standing, walking, and use of stairs
  • May be required to lift or move heavy objects

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