Job Opportunity for Process Trainer
2 weeks ago
Leading BPO in Gurgaon is seeking a skilled Process Training Manager.
The ideal candidate will have at least one year of experience working as a Training Manager or Deputy Manager Training in an International BPO, with expertise in Customer Service. Experience in International Voice Process is Mandatory. The selected candidate will be responsible for training and developing team members to meet organizational goals.
Key Responsibilities:
- Conduct job analysis, career paths, annual performance appraisals, and consultation with line managers to identify and assess future and current training needs.
- Draw up individualized training and development plans that address the needs and expectations of employees.
- Deliver effective induction and orientation sessions, monitor, and evaluate the effectiveness of training programs periodically, and report on their success.
- Develop and enhance existing training methodologies and frameworks to meet changing business needs.
- Maintain knowledge of best practices in training and development, and stay up-to-date with emerging trends and technologies.
- Schedule training sessions, organize information cascade, and other interventions to support team development.
- Review and update existing training materials and manuals to ensure they remain relevant and effective.
- Collaborate with managers to address learning issues, instructional problems, or new educational needs related to specific employees or departments.
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