Business Process Manager

3 days ago

Thāne, Maharashtra, India beBeeClient Full time ₹ 80,00,000 - ₹ 1,50,00,000

At the forefront of client satisfaction lies a pivotal role in orchestrating seamless onboarding processes, coordinating with telecom operators, and monitoring messaging traffic for optimal operational efficiency.

This position demands collaboration with Sales, Technical, and Partner teams, fostering a culture of international cooperation.

Responsibilities include:

  • End-to-End Client Onboarding: Facilitate smooth onboarding experiences by gathering client information, provisioning accounts, and ensuring internal coordination.
  • Account Support: Provide timely assistance during account configuration and resolve issues to ensure successful integration and traffic initiation.
  • Traffic Monitoring: Analyze performance trends post-onboarding and offer proactive support.

Additional responsibilities include:

  • Traffic Assurance: Break down monthly targets into weekly and daily goals to guarantee achievement.
  • Telco Coordination: Foster strong relationships with telecom operators and connectivity partners to resolve long-pending technical, commercial, or operational issues.
  • Reports & Analytics: Publish daily performance reports for review, identify growth drivers or dips, and highlight opportunities for corrective action.

This role requires a collaborative approach, working closely with development, sales, and quality assurance teams to deliver exceptional customer experiences.

A passionate individual with a penchant for process improvement and a knack for documentation will excel in this position.

Key requirements include:

  • Bachelor's/Master's degree.
  • Hands-on experience/Knowledge on CPaaS, A2P SMS, RCS with Routing.
  • Minimum 4+ years of experience in the job offered or a related role.
  • Knowledge in SQL, advanced Excel, and PowerPoint presentation.
  • Customer Success & Business Operations experience.
  • Effective communication skills (technical and non-technical).
  • Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities.
  • Excellent presentation skills and proficiency at making one-on-one and group presentations.
  • Good understanding of business numbers and sharp analytical skills.
  • Passionate about working in a fast-paced environment.
  • Process, ITIL-V4, and certification related to business operations is a plus.

Join us and contribute to safeguarding our assets, data, and reputation in the industry. Enjoy tremendous growth opportunities, work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

We are an equal opportunity employer, committed to creating an inclusive environment for all employees.

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