Expert Technical Incident Resolver

2 weeks ago


Tiruchi, Tamil Nadu, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000
Technical Support Specialist Role

This position involves resolving complex technical issues, performing thorough root cause analysis, and collaborating with cross-functional teams to ensure prompt resolution of incidents and service requests.

A strong understanding of IT systems, data analysis skills based on advanced SQL, and experience with tools such as Shell, Git, Splunk, and New Relic are required for this role.

  • Resolve production incidents and user queries in a timely manner
  • Perform root cause analysis using various methods and techniques
  • Track and reproduce defects to identify areas for improvement
  • Develop effective workarounds and communicate with technical teams and clients to resolve issues
  • Create informative knowledge base articles and reports to enhance the support process

The ideal candidate will have excellent problem-solving skills, be able to think critically, and possess strong communication and collaboration skills.

In this role, you will work closely with the team to ensure seamless incident management and customer satisfaction.

We offer a competitive environment where you can grow your career and develop your skills in a dynamic and supportive team.



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