Customer Service Advocate

7 hours ago


Salem, Tamil Nadu, India beBeeCustomer Full time ₹ 50,00,000 - ₹ 70,00,000
Job Title: Customer Support Specialist

We are seeking a dedicated and enthusiastic individual to provide exceptional customer support. The ideal candidate will be responsible for responding promptly and effectively to student inquiries, providing accurate information about courses and policies, and proactively addressing student concerns.

Key Responsibilities:
  • Respond to student inquiries through various channels and maintain a high level of professionalism and empathy in all interactions.
  • Provide accurate information about courses, policies, and procedures.
  • Proactively address and resolve student complaints and concerns.
  • Collaborate with the product team to identify areas for improvement in the support process.
  • Maintain clear and effective communication with students, colleagues, and other teams within the organization.
Requirements:
  • Minimum 1 year of experience in customer support or a related field.
  • Bachelor's degree in business administration or a relevant field (undergraduates can also apply).
  • Excellent English communication skills (both written and spoken).
  • Proficiency in Google Sheets and Docs and customer support software.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
What We Offer:
  • Opportunities for growth and professional development.
  • A collaborative and dynamic work environment.
  • The chance to make a meaningful impact on students' educational experiences.


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