Service Delivery Specialist

4 days ago


Thāne, Maharashtra, India beBeeField Full time ₹ 50,00,000 - ₹ 80,00,000

Job Opportunity: Service Supervisor Field Technician

Key role available to enhance service delivery in Indian Railways.

This field-based position requires technical expertise, problem-solving skills and customer service with frequent travel across India.

Key Responsibilities:

  • Install, maintain, and repair products at customer locations.
  • Efficiently diagnose issues and resolve warranty complaints.
  • Provide on-site technical support and training to customers.
  • Coordinate with internal teams for escalations and quick resolutions.
  • Accurately record service activities and visits.
  • Ensure compliance with safety standards and protocols.
  • Build strong relationships with key stakeholders, especially Indian Railways.

Desired Skills & Competencies:

  • Strong technical knowledge of mechanical or electrical systems.
  • Troubleshooting and repair expertise in industrial or railway equipment.
  • Good problem-solving and decision-making abilities.
  • Willingness to travel extensively within the region and across India.
  • Excellent communication skills with a customer-first mindset.

Qualifications:

  • Diploma / ITI in Mechanical or Electrical Engineering.
  • Freshers and experienced candidates welcome.
  • Prior experience in manufacturing, engineering or railway industry preferred.


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