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Sales Director
1 week ago
**About the Role:**
We are looking for an experienced sales professional to join our team as a Service Sales Manager.
In this role, you will be responsible for driving revenue growth through upselling and renewing service contracts, migrating customers to the latest technologies, and identifying opportunities to upgrade and cross-sell additional services.
You will work closely with customers and internal stakeholders to enhance service contracts and maintain a high Net Promoter Score (NPS).
Responsibilities:
- Drive renewals and upsells of Annual Maintenance Contracts (AMCs) and Service Level Agreements (SLAs). Migrate customers from legacy systems to the latest technologies or cloud platforms. Identify opportunities to upgrade and cross-sell additional services.
- Maintain and update the end-user database to track contracts and service history. Develop strong relationships with customers to understand their service requirements.
- Act as a liaison between customers and IDCUBE's business and technical teams. Ensure prompt resolution of technical challenges by coordinating with the customer success team.
- Meet or exceed revenue targets for service contracts and SLAs. Track and improve the Net Promoter Score (NPS) and customer satisfaction levels.
