Program Delivery Specialist

1 week ago

Jodhpur, Rajasthan, India beBeeEducator Full time ₹ 5,00,000 - ₹ 10,00,000

About our Global Education Partner:

We partner with top universities to provide high-quality online programs.

Our global organization has grown significantly since its inception in 2015, with over 2,000 employees and multiple international offices.

As a Program/Admissions Coordinator, you will play a key role in ensuring the smooth operation of our programs, providing support to learners, and collaborating with internal teams.

Key Responsibilities:

  • Learner Support: Serve as the primary point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues efficiently.
  • Stakeholder Collaboration: Work closely with internal teams to manage program timelines, ensure alignment of deliverables, and identify areas for process improvement and optimization.
  • Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency and effectiveness.
  • Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the organization.

Required Skills and Qualifications:

  • Bachelor's degree in a relevant field or equivalent qualification.
  • Excellent Communication: Strong written and verbal communication skills are essential.
  • Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per business requirements.
  • Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.
  • Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.

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